Return Policy

Returns And Exchanges

NOTE:
Our return policy just for 14 days but make sure the item should not be used.
Custom size is not refund able just regular size is refund able cheerss.

Returns And Exchanges

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Step 3. Line1

Return Your Parcel!


Returning a parcel from within the United Kingdom Line1

When an item is Faulty Line1

If your item is faulty, you may qualify for a pre-paid label, please contact our customer service team before you return your item for the best way to proceed.

When you don't qualify for a free returns service Line1

If you do not qualify for a free return you can simply send the item back to us via your preferred method, however we do recommend you use a traceable service so that you can track your items.


Free Returns for Ireland Via Paypal Line1

Living in Ireland? Paypal now offers FREE Returns for Ireland customers! You may have qualified for this when you purchased your item to find out more please visit these links provided. You may have to Log into your account, and please make sure you read all the general conditions!


International Customers Line1

If you are returning an item from outside the UK Mainland, you are responsible for all return costs, we do have subsidised return labels available for German customers and hope to extend this service to other countries in the near future.

Our German Returns Service is chargeable at a discounted rate of only ?7.50 which will be deducted from any refund due or can be paid for in advance. 
In order to request this service please email our award winning customer service team at info@getitenterprises.com

The Customer service team will send you an e-mail, with a returns details form, which you will need to fill out, and a postage label, which you will need to print out and affix to the parcel before sending the item back to us.
We recommend that you ask for a proof of postage and use a tracked service when returning your goods, so the parcel can be tracked for any delays or if it goes missing in the mail there is a better chance of recovery.


Our Returns Policy Line1

30 Day Returns & Exchange For New Purchased Line1

In additional to your statutory rights (please visit our cancellations page), we provide our customers an extended period of 30 Days from the date of purchase to return their item for a full refund or an exchange. During this time you have a duty of care towards the product. We would appreciate if all labels & tags are kept intact and original packaging is returned in an unused condition.

Returning A Faulty Product Line1

If you have a faulty item to return, we recommend you contact our customer service team first and email images of the fault before you send the item back. In our experience we have found we can resolve a lot of issues without the need to have the item back first - this means less less costs to both us and our customer and in most cases a much faster resolution. 
We aim to turnaround any warranty / guarantee claims very quickly however, In some cases some of our manufacturers like to see the item which may cause some delay. If this is the case we will keep you informed.

Free Gift Returns Line1

If your original purchase includes a free gift or gift voucher, you must return the free items back when you are returning the original item. If a free voucher was supplied and already redeemed this will be deducted from your refund.

Use a tracked / signed for service to return your item Line1

We recommend that you use a tracked for or signed for service when returning your goods back to us, or take advantage of our collect+ service (free if you qualify or just ?3.99) as this provides you with a proof of return. We can not be held accountable for goods that have been lost in transit.

Devalue Charge of Helmets & Goods When Reasonable Care Not Taken Line1

Whilst the majority of our customers return their goods back to us in a brand new, unused condition with all tags & original packaging intact, In recent times we have noticed an increase of customers returning used / damaged items back to us within our generous 30 day returns & exchange policy. It is with regret we will now enforce a devalue charge depending on the condition of the item that has been returned back to us. Please remember whilst the item is in your possession you have a duty of care towards it.

It is extremely important that if a helmet is purchased that the visor stickers and tags are not removed, if there is any damage to the helmet you will only be part refunded.

The devalue price will depend on the helmet or goods purchased and the damage/condition it is returned in.